Shipping policy
Shipping Policy
At Preloved By Richa, we are committed to delivering your orders safely, securely, and in a timely manner. Every product is carefully inspected, packed, and shipped with utmost care to ensure a premium shopping experience.
Order Processing
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All orders are processed within 1–3 business days after successful payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Once your order is shipped, you will receive a confirmation message/email along with tracking details.
Shipping Timeline
Estimated delivery timelines:
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Metro Cities: 3–5 business days
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Other Cities & Towns: 5–8 business days
Delivery timelines may vary depending on your location, courier partner availability, or unforeseen circumstances.
Shipping Charges
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Shipping charges, if applicable, will be calculated and displayed during checkout.
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Free shipping may be offered on selected products or promotional campaigns.
Packaging
All products are securely packaged to maintain product quality and safety during transit. We take extra care while shipping luxury and preloved items to ensure they reach you in excellent condition.
Order Tracking
Once your order has been dispatched, tracking details will be shared via email or WhatsApp. Customers can track their shipment directly through the courier partner’s website.
Delivery Delays
While we strive to ensure timely delivery, delays may occasionally occur due to:
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Weather conditions
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Courier service disruptions
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Public holidays
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Remote location accessibility
In such cases, our team will keep you updated regarding your shipment status.
Incorrect Address / Failed Delivery
Please ensure that your shipping address and contact details are accurate at the time of placing the order. Preloved By Richa shall not be responsible for delays or failed deliveries due to incorrect information provided by the customer.
Damaged Package
If your package appears damaged or tampered with upon delivery, kindly:
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Record an unboxing video immediately.
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Contact us within 24 hours of receiving the order.
Claims without a proper unboxing video may not be eligible for review.
Contact Us
For shipping-related queries or assistance, please contact us at:
Email: richa.binny@gmail.com
Instagram: @pre_lovedsarees